Customer care
Frequently Asked Questions
Simple answers about Auriné fragrances, orders, and your account.
What size are the fragrances?
The first Auriné collection is presented in 50 ml bottles at Extrait de Parfum concentration.
How should I store my fragrance?
Keep the bottle upright, away from direct sunlight, heat, and rapid temperature changes. A cool, dry wardrobe or drawer is ideal.
Do I need an account?
You can browse and place an order as a guest. An Auriné account, powered by Texnai, makes it easier to review your order history and saved details.
How do I track an order?
Open Track Your Order and enter your order number with the email used at checkout. Signed-in customers can also view orders from their account.
Which payments are accepted?
Available secure payment methods are shown at checkout. Payment information is handled by our payment provider and is not stored by Auriné.